Privacy policy

PRIVACY POLICY

Last updated: 31 December 2025

APG is the trading name of Autopia Garage, which is operated by Avento Holdings Pty Ltd (ABN 82 674 622 863) (“we”, “us”, “our”). We operate this website and any related online platforms, tools, products, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information when you access or use the Services, communicate with us, or engage in any transaction with us.

This Privacy Policy applies alongside our Terms of Service. To the extent of any inconsistency, this Privacy Policy governs the collection, use, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Personal Information We Collect

For the purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include anonymised or de-identified data.

Depending on how you interact with the Services and as permitted by law, we may collect and process the following categories of personal information:

a. Identifiers and Contact Information

  • Full name

  • Residential, billing, and shipping address

  • Email address

  • Telephone number

b. Financial and Transaction Information

  • Payment method details

  • Transaction records, confirmations, and billing information

  • Order, refund, exchange, and cancellation details

Payment information is processed securely through third-party payment providers. We do not store full payment card details.

c. Account Information

  • Login credentials

  • Account preferences and settings

d. Communications

  • Information provided when contacting us, including enquiries, messages, and support requests

e. Device and Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Network and usage data

f. Usage Information

  • Pages viewed

  • Actions taken on the Services

  • Time, frequency, and manner of interaction

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you submit forms, place orders, create an account, or contact us

  • Automatically, through cookies and similar technologies when you access or use the Services

  • From service providers, acting on our behalf

  • From third-party partners, where permitted by law

3. How We Use Personal Information

We use personal information only where lawful and reasonably necessary for the operation of our business, including to:

  • Provide, manage, and deliver the Services

  • Process transactions and payments

  • Manage accounts and customer relationships

  • Improve functionality, performance, and user experience

  • Communicate service-related and promotional information (subject to preferences)

  • Detect, prevent, and investigate fraud or unlawful activity

  • Comply with legal and regulatory obligations

  • Enforce our terms, policies, and legal rights

4. Disclosure of Personal Information

We may disclose personal information where lawful and reasonably necessary, including:

  • To service providers assisting with payment processing, hosting, analytics, logistics, or customer support

  • To marketing or advertising partners, where permitted by law

  • Where you direct or consent to disclosure

  • Within our corporate group

  • In connection with a business transaction, restructure, or sale

  • To comply with legal obligations or protect rights, safety, and property

We do not sell personal information in the ordinary commercial sense.

5. Third-Party Websites and Services

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. Use of third-party services is at your own risk.

6. Data Security and Retention

We implement reasonable technical and organisational measures to protect personal information. However, no system is entirely secure, and we cannot guarantee absolute security.

Personal information is retained only for as long as reasonably necessary to:

  • Provide the Services

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements and policies

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a copy of your personal information

  • Opt out of marketing communications

Identity verification may be required. Requests may be refused where permitted by law.

8. International Transfers

Personal information may be transferred to, stored, and processed in jurisdictions outside your country of residence. Where required, recognised legal safeguards are used.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect upon publication on this website. The “Last updated” date will be updated accordingly.

10. Contact Us

For enquiries, concerns, or to exercise your rights, contact:

APG (Autopia Garage)
Operated by Avento Holdings Pty Ltd
ABN 82 674 622 863
92/14 Loyalty Road, North Rocks, NSW 2151, Australia
info@autopiagarage.com.au

0494 569 037